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Cancellation and Rescheduling Policy

Rescheduling Policy:

We operate our business with the help of a number of instructors who are dedicating their time for the growth of curling as a sport. This is not an ordinary day job. Most are fully employed otherwise and have to make sacrifices in order to be a part of your event. Both our private events and open group learn-to-curl classes require a varying number of instructors based on total attendance. We ask that you respect our instructors’ time and dedication to curling by committing to your event at the time of scheduling.

If an unexpected situation arises that prohibits your ability to attend your event, please contact us as soon as possible. We will do our best to accommodate your needs, but you will be responsible for certain rescheduling fees according to the following table:

  • 72-Hours in Advance. You may reschedule without charge up to 72-hours in advance of the event’s scheduled start time.
  • 72-Hour to Day Before. Within 72-hours of the event, but before the day of the event, rescheduling requires a rebooking fee in the amount of $25 or 20% of the total booking fee, whichever is greater. The rebooking fee must be paid prior to rescheduling and rescheduling must be finalized prior to the original event date and time.
  • Same-Day Cancellations. We will not reschedule events on the day of the event. If you are unable to attend your event the day it is scheduled, it will be cancelled. We will offer a credit toward another event in the amount of up to 50% of the original booking fee based on circumstances; however, if we do not hear from you prior to the event starting date, you will receive no credit. 

OTHER TERMS AND CONDITIONS REGARDING RESCHEDULING

All sales are final. We do not offer refunds.

There are certain high-volume dates and times that are priced higher than others. We reserve the right to charge a fee commensurate with the then prevailing rate if you request to be rescheduled from a lower priced time slot into a higher priced time slot.

We will not partially reschedule a private event. We reserve the right to refuse to partially reschedule a portion of a group booked for an open learn-to-curl class based on circumstances.

 

 

 


Contact Info

Just email us at [email protected] 

or call: (512) 540-5801

9402 United Drive
Austin, TX 78758

Ice Location

9402 United Drive
Austin, TX 78758

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Hours

Daily from 9am to 10pm